How do I return an item?

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Returns Policy

Freight Terms Terms

Returns:
eAutoTools.com will gladly accept any new returned item purchased from eAutoTools.com stock provided it is in sellable condition. (This does not include freight shipped items.) New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.There will be no restocking fee if the return is within 30 days from date of purchase. (This does not include freight shipped items.)
There will be a 20%-25% restocking fee for returns after 30 days from date of purchase.

Special orders purchased from eAutoTools.com are not returnable for credit.

Broken or Warranty Claim Returns:
eAutoTools.com will honor all broken or warranty claim products in accordance with the manufacturers warranties and policies.
eAutoTools.com will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
eAutoTools.com can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

Repair under Warranty Returns:
eAutoTools.com will assist our customers with their warranty repairs, provided that the item was either purchased from eAutoTools.com or is from a manufacturer supplying eAutoTools.com, by sending them to our choice of warranty/repair centers.
If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from eAutoTools.com to the customer. Be advised that the item will likely be returned disassembled.

Out of Warranty but Repairable Returns:
eAutoTools.com will be happy to help our customers with their repairs by sending them to our choice of warranty/repairs centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100 will require customer approval prior to repairs being performed. If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as well as the cost of shipping from eAutoTools.com to the customer. Be advised that the item will likely be returned disassembled.

Returns Preparation Guidelines:
In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:

  1. A Return Authorization number (RA) must accompany all returns. Please contact your eAutoTools.com sales or customer service representative for this number.
  2. Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
  3. Record the RA # provided your eAutoTools.com Sales Representative on the itemized list of all items being returned.
  4. PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.

Freight Claims:
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION. Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance. Undisclosed Shortages:
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 5 days.

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Freight Terms:

Open Account: Freight is prepaid for parcel shipments of greater than $350.00, and LTL shipments of greater than $900.00. Freight prepaid terms do not apply to special orders and direct ships.

Credit Card: Freight is prepaid for parcel shipments of greater than $500.00, and LTL shipments of greater than $1000.00

COD*: Freight is prepaid for parcel shipments of greater than $500.00.

*COD charges will be added to the invoice for orders that do not meet the prepaid freight minimum.

Export Freight Terms: Freight is prepaid for $500.00 or more F.O.B. U.S Port of Exit. We are also able to quote (C.I.F.) pricing through Burlington Air Express, Emory World Wide and others.

General Terms:
Certain freight intensive items are FOB shipping point (some air compressors, bead blasting cabinets, valve machines, etc.)

  • eAutoTools.com offers next day and 2nd day shipping to any U. S. Destination and Puerto Rico.
  • Requested added service or unapproved carrier fees will be added to all shipments.
  • If minimum freight requirements are met, part numbers RLP40604 and REL6600 are NOT subject to $5.00 additional handling fees.
  • Minimum Order - $25 (a handling charge of $2.95 will be added to all orders less than $25.00)
  • Orders must be received before 3:30pm EST for same day shipping.



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Layaway
You may not be able to obtain a refund or a store credit if you default or change your mind about buying the item put on layaway. In addition, restocking fees of 10% or more are often charged.

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