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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Returns Policy

Freight Terms Terms

Returns:
eAutoTools.com will gladly accept any new returned item purchased from eAutoTools.com stock provided it is in sellable condition. (This does not include freight shipped items.) New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.There will be no restocking fee if the return is within 30 days from date of purchase. (This does not include freight shipped items.)
There will be a 15% restocking fee for returns after 30 days from date of purchase and within one year from date of purchase. Items more than one year from date of purchase are not returnable.
Special orders purchased from eAutoTools.com are not returnable for credit.

Broken or Warranty Claim Returns:
eAutoTools.com will honor all broken or warranty claim products in accordance with the manufacturers warranties and policies.
eAutoTools.com will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
eAutoTools.com can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

Repair under Warranty Returns:
eAutoTools.com will assist our customers with their warranty repairs, provided that the item was either purchased from eAutoTools.com or is from a manufacturer supplying eAutoTools.com, by sending them to our choice of warranty/repair centers.
If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from eAutoTools.com to the customer. Be advised that the item will likely be returned disassembled.

Out of Warranty but Repairable Returns:
eAutoTools.com will be happy to help our customers with their repairs by sending them to our choice of warranty/repairs centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100 will require customer approval prior to repairs being performed. If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as well as the cost of shipping from eAutoTools.com to the customer. Be advised that the item will likely be returned disassembled.

Returns Preparation Guidelines:
In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:

  1. A Return Authorization number (RA) must accompany all returns. Please contact your eAutoTools.com sales or customer service representative for this number.
  2. Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
  3. Record the RA # provided your eAutoTools.com Sales Representative on the itemized list of all items being returned.
  4. PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.

Freight Claims:
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION. Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance. Undisclosed Shortages:
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 5 days.

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Freight Terms:

Open Account: Freight is prepaid for parcel shipments of greater than $350.00, and LTL shipments of greater than $900.00. Freight prepaid terms do not apply to special orders and direct ships.

Credit Card: Freight is prepaid for parcel shipments of greater than $500.00, and LTL shipments of greater than $1000.00

COD*: Freight is prepaid for parcel shipments of greater than $500.00.

*COD charges will be added to the invoice for orders that do not meet the prepaid freight minimum.

Export Freight Terms: Freight is prepaid for $500.00 or more F.O.B. U.S Port of Exit. We are also able to quote (C.I.F.) pricing through Burlington Air Express, Emory World Wide and others.

General Terms:
Certain freight intensive items are FOB shipping point (some air compressors, bead blasting cabinets, valve machines, etc.)

  • eAutoTools.com offers next day and 2nd day shipping to any U. S. Destination and Puerto Rico.
  • Requested added service or unapproved carrier fees will be added to all shipments.
  • If minimum freight requirements are met, part numbers RLP40604 and REL6600 are NOT subject to $5.00 additional handling fees.
  • Minimum Order - $25 (a handling charge of $2.95 will be added to all orders less than $25.00)
  • Orders must be received before 3:30pm EST for same day shipping.



Terms

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.eautotools.com. The collective work includes works that are licensed to www.eautotools.com. Copyright 2003, www.eautotools.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.eautotools.com or purchasing www.eautotools.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.eautotools.com or to purchase www.eautotools.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.eautotools.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of www.eautotools.com used in the site are trademarks or registered trademarks of www.eautotools.com

Limitation of Liability
www.eautotools.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.eautotools.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.eautotools.com product is mistakenly listed at an incorrect price, www.eautotools.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.eautotools.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.eautotools.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.eautotools.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
www.eautotools.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.eautotools.com.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.eautotools.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.eautotools.com products) must be commenced within one (1) year after the claim or cause of action arises. www.eautotools.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.eautotools.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Layaway
You may not be able to obtain a refund or a store credit if you default or change your mind about buying the item put on layaway. In addition, restocking fees of 10% or more are often charged.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.eautotools.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.eautotools.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.eautotools.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.eautotools.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.eautotools.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless www.eautotools.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.eautotools.com may link to sites operated by third parties. However, even if the third party is affiliated with www.eautotools.com, www.eautotools.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.eautotools.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.eautotools.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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